During the epidemic, we isolated the virus while did not isolate the service and guidance. To ensure stable operation of the equipment, Suzhou Xinglu Air Separation help customers solving problems actively through remote control system
The following picture shows that our engineer is controlling Indian customer’s computer remotely to guide and solve their software operation problems. After step-by-step professional guidance from our technician, customer finally sent feedback: the problem has been solved and the equipment is in normal operation now.
Since this 100TPD all-liquid air separation plant was put into production in 2009, it has been operating stably for more than ten years, bring great benefits to users. During the epidemic, Indian industry generally stopped production, while this customer actively responded to the call of Indian government to operate the equipment to ensure domestic oxygen demand, making great contribution for fighting against the epidemic.
Among the air separation equipment that exported from China to India, XLA is at the forefront. What’s more, our liquid air separation equipment enjoys great reputation at home and abroad for its advantages like low energy consumption, convenient operation and wide applicability (Not only liquid products can be produced, but also some pressurized gas simultaneously, especially some high-purity pressured gas nitrogen, which is very attractive to end users who deliver nitrogen through pipelines. Cost of nitrogen compressor will be saved and its purity will be more guaranteed). As a result, XLA’s domestic market share of liquid air separation is more than 50%.
